Faq

HomeFaq
Shipping & Delivery queries

Shipping & Delivery:

1. Where do you ship?
Currently, we primarily ship within the United States. As we grow, we plan to expand internationally while ensuring reliable delivery and customer satisfaction.hath rule creepeth own lesser years itself so seed fifth for grass.
2. How long does shipping take?
Shipping times usually range from 3–7 business days within the US, depending on location and product availability. Exact timing will always be shown at checkout.
3. Do you offer free shipping?
We occasionally provide free shipping promotions. Please check website announcements or product pages for current offers.
4. What if my order arrives damaged?
If your order arrives damaged, please contact us within 48 hours with photos and order details so we can arrange a replacement or solution.
Orders & Returns queries

Orders & Returns:

5. What is your return policy?
If you’re not satisfied, you can request a return within 14 days of delivery. Items must be unused, in original packaging, and in resellable condition.
6. Can I modify or cancel my order?
Orders can sometimes be updated shortly after placement. Contact support quickly and we’ll do our best to assist.
7. Can I track my order?
Yes. Once your order ships, you’ll receive a tracking number via email.
Payments & Security: queries

Payments & Security:

8. What payment methods do you accept?
We support PayPal and major credit/debit cards for secure and convenient checkout.
9. Is my payment information secure?
Yes. We use trusted payment gateways and encrypted checkout systems to protect your personal and financial information.
10. Can I use multiple payment methods?
Currently, orders must be completed using one payment method per transaction.
Products & Quality queries

Products & Quality:

11. Are your products safe for pets?
Absolutely. We carefully select products with quality, comfort, and pet safety in mind. Hygiene, durability, and pet well-being are always priorities.
12. Do you offer luxury or premium pet products?
Yes. PetYouniverse focuses on high-quality, stylish, and carefully selected products designed for pets who are truly part of the family.
13. How do you choose your products?
We focus on comfort, hygiene, durability, and design quality. Each product is selected with pets’ well-being in mind.
14. Do you test products before selling them?
We review supplier quality, materials, and customer feedback to ensure reliability and safety.
15. How do I choose the right size for my pet?
Each product page includes size guidance. If unsure, feel free to contact us — we’re happy to help.
Account & Support queries

Account & Support:

16. Do I need an account to place an order?
No, guest checkout is available. However, creating an account helps with tracking orders and faster checkout.
17. How can I contact support?
You can reach us anytime through the Contact Us page or our support email. We aim to respond within 24 hours.
18. Do you offer gift packaging?
Selected items may offer gift packaging. Availability will appear during checkout.
Future Plans queries

Future Plans:

19. Will you ship internationally in the future?
Yes. International shipping is part of our long-term plan once logistics and customer experience are fully optimized.
20. Will you offer discounts or promotions?
Yes. Seasonal offers, special promotions, and exclusive deals will be announced on the website and via email updates.
21. Can your product range expand in the future?
Absolutely. We plan to continuously expand our product range while maintaining quality, comfort, and style standards.
Contact Us

9569 Bursill st. Las Vegas, Nevada USA, 89139

Premium essentials crafted for comfort, style, and happiness.
Because your pets deserve nothing but the best.

Social Share :

Your Shopping cart

Close